What our patients say after their first My Care, My Way appointment...
“I am grateful to my GP who has assisted me during my many years of working life. Now I am 90 years old and have been in hospital, my GP has introduced me to My Care, My Way. I did not know that I can get help to make my life better, easier and safer. Many thanks for providing support to improve my health.”
It is the best thing that ever happened. I have one person I can go to when I don't want to bother the doctor. My team suggest things I would not have thought of.
I am really grateful for this and I think it has not just helped me but for people with different illnesses and different needs, there is somebody there for them at all times.
It is a wonderful new service, thank you. I felt very well looked after.
It was a caring, productive and reassuring experience. I know exactly how to manage my condition should it worsen. I was impressed by all aspects of my appointments. I feel reassured by the care and information on offer
I went home feeling a lot better than when I went in.
Ease of access. My GP has more time to cover all aspects of healthcare. St Charles Integrated Care Centre is hugely more patient-friendly than other places.
The doctor gave me a handout of a summary of the goals we wish to achieve and how we can achieve them. There’s hope!
I was able to explain my situation without being rushed. I felt the doctor had time to listen and explain to me what I needed to know.
Carry on with this new system… It is also very pleasing to know subconsciously that should something happen, all medical expertise is at hand.
I think this is a very good idea...it enables me to even get to know my doctor better. And not in such a rush, where you have no time to talk. Brilliant idea.
What our GPs and My Care, My Way team say...
“I have been the patient’s GP for the past 15 years but I found out more about them in the session at the St Charles Integrated Care Centre today than I have in the 15 years of looking after them – this is really positive for patients.”
I’ve been explaining to my patients that the new service is like a health care ‘MOT’. Regular checks make sure that any problems can be spotted early and managed appropriately.
As a case manager my main role is as a point of contact for my patients. I’m a stepping stone and I’m here to make sure it all makes sense.
The key benefit of My Care, My Way is that any problems can be identified and controlled before they become more serious.
A patient told me how happy he was when he knew about this new service and how uplifting to know that there is a whole team of health, social care and voluntary services who will be able to support him if his health deteriorates at some point in the future. He added that the feeling of being supported will keep him healthy physically and psychologically.
Many patients have commented on how wonderful an opportunity this is to have time with the GP and access to other services simultaneously. They expressed things that they normally would not have done in a ten minute consultation including social and financial issues where the team have been extremely helpful.
The focus of Self Care is empowering the older patient to be motivated in looking after themselves, whilst providing a wide range of services to help to make this happen. They are less likely to need unplanned admission to hospital. They will have less need to see their GP. They will feel more in control of their condition.
The benefits of the new service? Patients have access to clinical and health professionals with different specialisms. There are planned and agreed appointments and there's more time for consultations with GPs, social workers and consultants.
Once a care plan is in place, patients receive one-to-one attention and support.
The focus of My Care, My Way is on the patient. We’re saying, ‘It is your life. What do you want?’ Older patients are very happy to have a voice.
Care plans mean that everyone is always up to date – and we can all access them and then we – the Case Manager and HSCA – can share the different aspects of care that are needed.
The benefits for me is that I have got some time and additional skills to draw on. This is a new service we are always learning and always developing.
The benefits? Clients get longer, extended appointments with Health and Social Care Assistants, social workers and GPs. We all work with patients to help them and I know that our patients like that people are available all in one place at one time to help them.
When people are elderly or ill, planning visits to the doctor is like planning a military operation. Now My Care, My Way sees tests can all be done on site at the Integrated Care Centres – all in the same place at the same time.
The three members of the team, in my opinion are an invaluable part of the work we do. They really help a lot with our chronic patients and this has greatly helped us out as GP's and vastly reduce our workload. They are all informative and very approachable.